Privacy Policy
Effective Date: 1 August 2025
Laois Watch Works (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, purchase products, or interact with our services.
Our business is based in Ireland and operates within the European Union (EU). We therefore comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws.
1. Information We Collect
We may collect and process the following personal data:
Identity Data: name, title, date of birth (if provided).
Contact Data: billing address, shipping address, email address, phone number.
Transaction Data: details of your purchases, custom orders, and payment history.
Payment Data: payment method details (we do not store full card information; payments are processed securely by third-party providers).
Technical Data: IP address, browser type, operating system, and cookies when you use our website.
Custom Order Data: design preferences and specifications for watch builds.
2. How We Use Your Information
We use your personal data to:
Process and deliver your orders.
Communicate with you regarding purchases, custom builds, and customer support.
Manage payments, refunds, and account security.
Improve our website, products, and services.
Send promotional offers and updates (if you have opted in).
Comply with legal and tax obligations.
3. Legal Basis for Processing
Under GDPR, we rely on the following legal bases:
Contractual necessity – to fulfil your orders and provide services.
Legitimate interests – to improve our services, prevent fraud, and manage our business operations.
Legal obligations – to comply with tax, accounting, and regulatory requirements.
Consent – for email marketing and promotional communications.
4. Sharing Your Data
We do not sell your data. However, we may share your information with trusted third parties such as:
Payment processors (e.g., Stripe, PayPal, or equivalent).
Shipping and logistics providers.
IT service providers for website hosting and security.
Professional advisors (accountants, auditors, legal counsel).
Authorities if required by law.
5. Data Retention
We will keep your personal data only as long as necessary to fulfil the purposes outlined in this policy, including for accounting, legal, or reporting obligations.
Order and transaction data: retained for 6 years (for tax compliance).
Marketing data: retained until you opt out.
Technical/cookie data: as per our [Cookie Policy].
6. Your Data Protection Rights
As an EU resident, you have the following rights under GDPR:
Right of access – request a copy of the personal data we hold about you.
Right to rectification – request correction of inaccurate data.
Right to erasure (“right to be forgotten”) – request deletion of your data.
Right to restrict processing – request limits on how we process your data.
Right to data portability – request transfer of your data to another service provider.
Right to object – object to processing for marketing or legitimate interest purposes.
Right to withdraw consent – withdraw your consent at any time (e.g., for email marketing).
To exercise these rights, please contact us at admin@laoiswatchworks.com.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Payments are processed using secure, encrypted gateways.
8. Cookies
Our website uses cookies to improve your browsing experience, analyse site traffic, and enable essential functionality. Please refer to our Cookie Policy for more details.
9. International Transfers
As our business is based in Ireland, most of your data is stored within the EU/EEA. However, if third-party service providers transfer your data outside the EU, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Laois Watch Works
Portlaoise, Laois, Republic of Ireland
Email: admin@laoiswatchworks.com
Phone: +353 89 223 6467
You also have the right to lodge a complaint with the Data Protection Commission (DPC) Ireland if you believe your rights have been violated.